Last updated: 1 July 2026
1. Who We Are
Lightning Response Plumbing ("we", "us", "our") is a licensed plumbing business operating in Melbourne, Victoria, Australia. We can be contacted at:
- Phone: 0434 542 446
- Email: Admin@lightningresponseplumbing.com.au
2. Information We Collect
We collect personal information only when you voluntarily provide it to us, or when it is automatically collected as part of your use of this website.
Information you provide:
- Name
- Phone number
- Email address
- Details of your plumbing enquiry or job
This information is collected when you submit our contact or quote request form.
Information collected automatically:
- Pages visited and time spent on each page
- Device type, browser, and operating system
- Approximate geographic location (city/region level)
- Referring website or search term
This is collected via Google Analytics (see Section 4).
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiry or quote request
- Book and schedule plumbing services
- Communicate with you about your job
- Improve our website and services based on usage patterns
We do not use your personal information for unsolicited marketing. We will not send you promotional emails unless you have specifically requested them.
4. Google Analytics
This website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics collects anonymised information about how visitors use our website using cookies and similar technologies.
The data collected is used solely to understand site performance and improve user experience. It is not linked to your personal identity.
You can opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on.
5. Cookies
Cookies are small text files stored on your device. This website uses:
- Analytics cookies — set by Google Analytics to measure site usage (as described above).
You can control cookies through your browser settings. Disabling cookies may affect the functionality of some features on this website.
6. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Google LLC — for analytics purposes (anonymised data only)
- Netlify Inc. — our website hosting provider, which may process your form submissions
We may also disclose your information if required by law or to protect the rights, property, or safety of Lightning Response Plumbing, our customers, or others.
7. Data Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our website is served over HTTPS (secure, encrypted connection). However, no internet transmission is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your contact details and job information for as long as necessary to provide our services and comply with any legal obligations. If you would like your information deleted, please contact us and we will action your request promptly.
9. Your Rights
Under Australian privacy law (Privacy Act 1988), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au
To exercise any of these rights, contact us at Admin@lightningresponseplumbing.com.au.
10. Third-Party Links
Our website may contain links to third-party websites (such as Google Maps or product suppliers). We are not responsible for the privacy practices of those sites and encourage you to review their policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of the website after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Phone: 0434 542 446
- Email: Admin@lightningresponseplumbing.com.au